On-going, regularly scheduled CNC support will be provided as required (typically after stabilization in production or from project onset). These services will be defined after detailed analysis of internal resources, project requirements, and on-going maintenance requirements. Our solutions range from total outsourcing to staff augmentation. We specialize in providing service level agreements (SLA) with our customers to meet their demands.
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A Senior resource will be deployed to your site to support current production requirements and on-going project requirements. Those requirements can include from EnterpriseOne upgrades, World to EnterpriseOne migrations, installations, tools release upgrades, ESU/ASU install, troubleshooting and security implementation.
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A Senior resource will perform a detailed, technical analysis of current CNC configuration, strategy, infrastructure and sizing requirements. Our findings will be documented and discussed with you; outlining risk areas, concerns, and options/recommendations for improvements.
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A training specialist will work with your employees/resources to develop a custom training program designed to transfer knowledge and plan for self-sustaining support in the CNC area. A complete training guide and documentation of procedures will also be produced for on-going reference.
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To be used for training, testing, or configuration as determined by your project or support requirements. We provide 24-hour accessibility to fully-secured client-dedicated environment/server as needed.
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