ERP Suites Cincinnati DC is Moving

For customers with known projects on the books, we will make an effort to plan around those projects so that the impact is minimized or eliminated.

Cutover outage times vary depending on your setup. If your disaster recovery equipment is located in Cincinnati, you will not experience any downtime. Customers hosted on virtual platforms may experience an outage lasting a few hours. Those with physical or colocation equipment may experience longer outages, which will depend on their specific environment.

Third party apps will be identified in the early stages of planning for individual customers. The specific characteristics, requirements, tasks and responsibilities will be identified through joint efforts of the customer and ERP Suites and included in the project plans as appropriate.  

We will develop a general plan for customers based on the technical footprint. SDMs will work with the customer and ERP Suites team to refine the plan to meet your specific requirements. SDMs will act as project managers for the individual customer's migration project. 

We are not planning to move customers to Denver as part of this project; however, if that helps with a customer's specific scenario, we can discuss it. 

Generally speaking,  you will be involved in scoping, planning, and testing. You are expected to play a key role in integrations, third-party products, your in-house network, and any related matters concerning co-located equipment.

No. Machine names will remain unchanged.

Our newest data center is in Chaska, Minnesota. This is strategically located southwest of Minneapolis.

You will need to be involved in various aspects of the planning and cutover portions of the move. The timing and quantity of that involvement will vary by customer, but will become clearer as ERP Suites engages with you in discussions and planning.

You will need to test and validate the availability and functionality of the systems in preparation for cutover and as part of cutover.  

All systems and environments for a given customer will move together. Moving systems separately will not be feasible.

No. CINDC1 customers will move to MSPDC1. We will not be able to accommodate temporary moves to a different data center as part of the project. 

End-user logins will not change. Application addresses, user IDs, and passwords will all remain unchanged. 

Rollback planning will be included in the migration project plans. Details will vary by customer. 

We expect performance in the new data center to be as good or better than in the current data center. Newer, more performant equipment is being used to build out the new data center and we expect our customers to benefit. We understand that some customers may be more geographically distant from the new facility and that could result in a change in network latency. We already service customers of various distances from our current data centers with excellent performance and expect that we will continue to do so from the new facility.

Absolutely! While we cannot directly manage the migration process with your telco carrier, we are here to guide and facilitate. As we move forward with each customer, your account representatives will be able to provide information and advice to support the needed changes with your carriers.

Your internal IP addresses that your systems are currently using are not expected to change. What will change, due to technical requirements, is external, or public, IP addresses. This is likely to require address changes to external connections (EDI, banks, etc.) and VPNs.

As we engage with each customer, we will work together to make appropriate plans to address your customer-owned equipment.

We expect that for most customers, there will be little change to their infrastructure. The overall move is being planned to minimize changes to customer environments to create a consistent experience with minimal disruption. We recognize and take pride in the fact that we can be highly flexible with customer requirements, so there may be cases where there are specific considerations required. We will be proactively working with those customers to plan for any of those changes.

Due to the timing, logistical, and security challenges inherent in coordinating visits at the scale of this project, we are unable to offer tours at this time. If you have specific concerns about the facility, please raise those with your account representatives, and we will be happy to address them. This facility is on par with our Denver facility and operated by the same partner. We have a solid history of trust, performance, security, and availability and expect the new data center to be no different.

We understand that some customers may be more geographically distant from the new facility, which could result in a change in network latency. We already service customers of various distances from our current data centers with excellent performance and expect that we will continue to do so from the new facility.

We continue to rely on the same vendors that have helped us build and power our hosting operation for years. In most cases, we are deploying the latest generations of the Cincinnati equipment in the new Minneapolis facility.

Yes! We understand that your data is valuable and we treat it that way. We utilize secure back-end connectivity and encryption in flight to maintain the security of your data. Furthermore, all of our facilities fall under the same security and access policies to keep your data safe and secure.

Many factors go into selecting a data center facility. With datacenter demand extremely high, top considerations are current and ongoing availability of space and power. Additionally, logistical, financial, connectivity, and readiness are all important considerations. Considering all the factors, we believe the MSP area and the Chaska data center maintain sufficient geographic separation and enable us to best serve our customers.